Terms of service

These Terms of Service govern your access to and use of SourceFollow, a supplier relationship management platform operated by Dynasty Ecom LLC (Santa Fe, New Mexico, USA). Please read them carefully — they include important provisions about subscriptions, lifetime plans, automatic renewal, refunds, chargebacks, disclaimers, limitations of liability, and mandatory individual arbitration. By using SourceFollow, you agree to these Terms, our Privacy Policy, and our Refund Policy.

1. Agreement to these terms

These Terms of Service ("Terms") form a binding legal agreement between you ("you", "your", "Customer") and Dynasty Ecom LLC, operating the SourceFollow product line ("SourceFollow", "we", "our", "us"). By creating an account, clicking "I agree", subscribing to a plan, purchasing credits, accessing the platform, or otherwise using the service, you acknowledge that you have read, understood, and agree to be bound by these Terms, the Privacy Policy, and the Refund Policy, each of which is incorporated by reference. If you do not agree, you must not access or use the service.

2. Who we are

SourceFollow is a software-as-a-service product owned and operated by Dynasty Ecom LLC, a New Mexico limited liability company with its principal place of business at 325 Don Gaspar Avenue, Suite 300, Santa Fe, New Mexico 87501, United States. Although SourceFollow operates under its own brand and website, all contractual, billing, and data-processing obligations are the responsibility of Dynasty Ecom LLC as the provider of record. References to "SourceFollow" in these Terms mean Dynasty Ecom LLC acting in that capacity.

3. Eligibility and your account

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use SourceFollow. The service is intended for commercial use by sellers, organizations, and their authorized team members; it is not intended for personal, household, or consumer use, and is not directed to children. When you register, you agree to provide accurate, current, and complete information, and to keep it updated. You are responsible for all activity that occurs under your account and for safeguarding your credentials. You must notify us immediately at info@sourcefollow.com of any suspected unauthorized access. We may refuse, suspend, or terminate accounts that contain false, misleading, or incomplete information, or that are used in violation of these Terms.

4. The service

SourceFollow is a supplier relationship management platform for online sellers. It provides pipeline management, supplier and product tracking, team collaboration, tasks, activity logs, analytics, and AI-assisted research features that consume prepaid or plan-included credits. Features, integrations, limits, usage quotas, and pricing may change over time. We may add, modify, suspend, or discontinue any portion of the service, including individual features and integrations, at any time and in our sole discretion, with or without notice. Beta, experimental, or early-access features are offered "as is" and may be withdrawn without notice.

5. Subscription plans, billing, and automatic renewal

Access to paid features requires an active subscription or a valid one-time plan (for example, a Founding Member or other lifetime plan, which is governed additionally by Section 10). Recurring subscriptions are offered on billing cycles (for example, monthly or annual) at the rates disclosed at the time of purchase. By subscribing, you expressly authorize us and our payment processor to charge your designated payment method, on a recurring basis, for all subscription fees, applicable taxes, and any add-on purchases, at the then-current rates, until you cancel in accordance with Section 9. Subscriptions renew automatically at the end of each billing cycle under the same plan and terms unless cancelled before the renewal date. If a charge is declined, we may suspend the service and retry the charge; you remain responsible for all accrued fees and any related collection costs, including reasonable attorney's fees. All fees are stated and payable in U.S. dollars unless otherwise indicated.

6. Changes to pricing and plans

We may modify subscription fees, plan structures, included features, usage limits, credit allotments, and add-on pricing at any time. For existing subscribers, material price increases affecting a current plan will take effect at the start of the next billing cycle following reasonable prior notice (for example, by email or in-app notice). Your continued use of the service after the effective date constitutes acceptance of the new pricing. If you do not agree, your sole remedy is to cancel before the change takes effect. Prices paid for one-time or lifetime plans are not increased retroactively; however, usage-based components (such as credits and add-ons) and optional upgrades remain subject to this Section.

7. AI credits and usage-based features

Certain features — including AI research, AI-assisted sourcing, and similar tools — consume credits that are included in your plan or purchased separately as add-ons. Credits are a prepaid license to use these features and are not money, currency, or stored value. Credits are consumed upon use, are non-refundable, non-transferable, have no cash value, may expire as stated at purchase or at the end of a billing cycle, and may not be redeemed for cash. We may adjust credit costs for specific operations to reflect changes in upstream AI or data-provider pricing, with notice where practicable. Unused credits remaining at the end of a billing cycle, upon cancellation, suspension, or termination, are forfeited without refund.

8. No refunds; all sales final

Because SourceFollow provides digital services with immediate access and AI credits that are consumed upon use, all fees paid for subscriptions, one-time and lifetime plans, credits, add-ons, and upgrades are final and non-refundable, except where a refund is expressly required by applicable law. Cancelling does not entitle you to a prorated refund of any fees already paid. Downgrading mid-cycle does not entitle you to a refund of the price difference. Non-use or limited use of the service during a billing cycle or after purchase of a lifetime plan does not entitle you to a refund. Additional details, including our handling of duplicate charges and cancellation mechanics, are set forth in the Refund Policy, which forms part of these Terms.

9. Cancellation

You may cancel your subscription at any time from your account settings or by contacting us at info@sourcefollow.com. Cancellation stops future renewal charges; it does not generate a refund of fees already paid and does not entitle you to prorated credits or returns. Unless otherwise stated, you will retain access to paid features through the end of the current billing cycle, after which your account will transition to a limited or closed state and access to features, credits, and stored content may be restricted. You are responsible for exporting any data you wish to retain before the end of the cycle. Lifetime plans cannot be "cancelled" in the sense of a refund request; they remain governed by Section 10.

10. Lifetime and Founding Member plans

The SourceFollow Founding Member plan and any other plan marketed as "lifetime", "forever", "one-time" or similar (each, a "Lifetime Plan") provides continued access to a defined set of features of the service for as long as the service, and the applicable Lifetime feature-set, continues to be commercially available and operated by Dynasty Ecom LLC. "Lifetime" refers to the operational lifetime of the applicable product or service tier — it does not refer to the natural lifetime of the customer, the customer's business, or any third party, and it does not create any ownership, equity, perpetual license, or vested right in the service or in Dynasty Ecom LLC. By purchasing a Lifetime Plan, you acknowledge and agree that: (a) The price paid is a single, non-recurring fee for access to the Lifetime Plan's feature-set under the terms in force at the time of purchase. All fees paid for a Lifetime Plan are final and non-refundable, consistent with Section 8 and the Refund Policy. (b) Included credits, AI usage, storage, seats, and any usage-based features remain subject to the allotments, rate limits, fair-use rules, and operational changes disclosed at purchase and as updated in the service from time to time. Lifetime access does not mean unlimited usage, unlimited seats, unlimited credits, or exemption from fair-use protections; credits and quotas continue to apply as disclosed. We may implement reasonable limits or anti-abuse measures to preserve the integrity and economics of the service for all customers. (c) We may modify, replace, re-architect, consolidate, migrate, rename, or discontinue any feature, integration, subprocessor, or component underlying the service from time to time, including features included in a Lifetime Plan, provided that we will use commercially reasonable efforts to provide a substantially comparable replacement within the service where a material feature is removed. (d) If we decide to wind down, sunset, discontinue, suspend indefinitely, or materially alter the SourceFollow service, in whole or in part, we will provide notice by email to the address on file no fewer than thirty (30) days before the effective date and will offer Lifetime Plan holders, at our sole discretion, one or more of the following accommodations: (i) continued access to a successor or comparable product or service at no additional charge for a reasonable period; (ii) migration assistance and data-export tooling; (iii) a discretionary credit, account credit, or similar accommodation; or (iv) another remedy that we determine to be commercially reasonable. Except for the specific accommodation we elect to offer under this paragraph, we will have no further liability or obligation to Lifetime Plan holders, and all obligations of Dynasty Ecom LLC with respect to the Lifetime Plan will terminate upon the effective date of wind-down. This paragraph sets forth your sole and exclusive remedy, and our entire liability, for any discontinuation or material alteration of the service affecting a Lifetime Plan. (e) Lifetime Plans are tied to the original purchasing account, are for a single user or organization as disclosed at purchase, and are non-transferable, non-assignable, and non-sublicensable without our prior written consent. They may not be resold, rented, shared, or used by any person other than the original purchaser or their authorized team members within the plan's documented seat limit. Violation of this paragraph may, in our sole discretion, result in suspension or termination of the plan without refund. (f) In the event of a change of control, merger, acquisition, sale of substantially all of our assets, reorganization, or similar transaction, these Terms, including Lifetime Plan entitlements, will continue in effect with respect to the successor entity for the balance of the operational lifetime of the service, subject to the rest of this Section. (g) Force majeure, regulatory action, changes to or loss of access to an essential upstream data, AI, or infrastructure provider, cyber incident, insolvency, dissolution, or other events beyond our reasonable control may require modification, suspension, or discontinuation of the service. In such events, we will make commercially reasonable efforts to honor Lifetime access and our obligations under paragraph (d), but our obligations are limited to those set out in this Section. (h) Notwithstanding anything in these Terms to the contrary, our aggregate liability to you in respect of a Lifetime Plan — including for discontinuation, material change, loss of access, breach, or any other cause of action — will not exceed the amount you actually paid for the Lifetime Plan, reduced on a pro-rata basis by reference to a reasonable useful-life assumption of thirty-six (36) months from the date of purchase (or, if shorter, the actual period during which the service remained available to you after purchase). This cap applies in addition to, and not in derogation of, the general cap in Section 19, and the lower of the two caps controls in any given case. (i) Lifetime Plans do not include any offline, downloadable, or standalone version of the service; all access is online and depends on the continued operation of our infrastructure and third-party providers. Lifetime Plans are not a warranty that the service will remain identical, uninterrupted, or available in any specific jurisdiction.

11. Chargebacks and payment disputes

If you believe a charge is incorrect, you must contact us at info@sourcefollow.com within fifteen (15) days of the charge so we can investigate and resolve the matter directly. Initiating a chargeback, payment reversal, or dispute with your card issuer or bank without first attempting to resolve the issue with us is a material breach of these Terms. Upon any chargeback or dispute, we may: (a) immediately suspend or terminate your account and any associated organizations; (b) reverse any credits, AI outputs, exports, Lifetime Plan entitlements, or other benefits granted; (c) charge a reasonable administrative fee and any chargeback fees assessed by our payment processors; and (d) pursue recovery of the disputed amounts and related costs, including collection and reasonable attorney's fees. We also reserve the right to submit evidence of your consent and use of the service to your card issuer to contest the dispute.

12. Acceptable use

You agree not to, and not to permit any user of your account to: (a) access or attempt to access the service by any means other than the interfaces we provide; (b) reverse engineer, decompile, disassemble, scrape, copy, or otherwise attempt to derive the source code, structure, or logic of the service; (c) resell, rent, sublicense, white-label, or otherwise commercially exploit the service or credits; (d) share accounts or credentials with anyone outside your organization, or create multiple accounts to evade limits, trials, or bans; (e) use the service to store, transmit, or process malicious code, spam, or unlawful content; (f) interfere with, overload, or probe the service, its infrastructure, or the experience of other users; (g) use automated means (bots, crawlers, headless browsers) beyond the documented APIs and rate limits; (h) use the service to infringe intellectual property, misappropriate trade secrets, or violate any law or third-party right; (i) circumvent authentication, authorization, billing, usage metering, or security controls; or (j) access the service to build a competing product or to benchmark it for a competing product. Violation of this section may result in immediate suspension or termination, forfeiture of unused credits and Lifetime entitlements, and liability for damages.

13. License to use the service

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the service for your internal business purposes during your subscription or, in the case of a Lifetime Plan, during the operational lifetime of the service as described in Section 10. No rights are granted by implication or estoppel. All rights not expressly granted are reserved.

14. Your data and content

You retain all rights to the data, records, notes, files, and other content you or your team members input into SourceFollow ("Customer Content"). You grant us a worldwide, royalty-free, non-exclusive license to host, copy, process, transmit, display, and create derivative works of Customer Content solely as necessary to provide, secure, and improve the service, to enforce these Terms, and to comply with law. You represent and warrant that you have all rights necessary to upload and process Customer Content through the service and that doing so does not violate any law or third-party right. We may generate aggregated and de-identified data derived from your use of the service and may retain and use that data indefinitely for any lawful purpose, including product improvement and analytics.

15. Feedback

If you provide suggestions, ideas, enhancement requests, or other feedback about the service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable right to use, modify, and incorporate the Feedback for any purpose, without obligation or compensation to you.

16. Our intellectual property

The service, including its software, interfaces, designs, graphics, text, logos, trademarks, documentation, and underlying technology, is owned by Dynasty Ecom LLC or its licensors and is protected by copyright, trademark, trade secret, and other intellectual property laws. "SourceFollow", the SourceFollow logo, and related marks are trademarks of Dynasty Ecom LLC. Nothing in these Terms grants you any right to use our names, logos, or marks without our prior written consent.

17. Third-party services and integrations

The service may interoperate with third-party products and data providers, including (without limitation) Amazon/Keepa for product and pricing data, Google Maps for location and places data, Stripe for payment processing, Clerk for authentication, Supabase for infrastructure, Anthropic and Perplexity for AI capabilities, and Resend for transactional email. Your use of those services is governed by their own terms and privacy policies. We do not control and are not responsible for third-party services, their availability, accuracy, changes, or pricing. We are not affiliated with, endorsed by, or sponsored by Amazon, Google, or any other marketplace or platform referenced in the service.

18. Copyright and DMCA

We respect intellectual property rights. If you believe content accessible through the service infringes your copyright, send a notice to info@sourcefollow.com that includes: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material and its location; (c) your contact information; (d) a statement that you have a good-faith belief the use is not authorized; (e) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the rights holder; and (f) your physical or electronic signature. We may remove or disable access to material alleged to be infringing and terminate accounts of repeat infringers.

19. Disclaimer of warranties

THE SERVICE, INCLUDING ALL DATA, AI OUTPUTS, CREDITS, INTEGRATIONS, AND MATERIALS, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR VIRUS-FREE, THAT ANY CONTENT OR AI OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSE, OR THAT DEFECTS WILL BE CORRECTED. AI-GENERATED SUGGESTIONS, RESEARCH, AND OUTPUTS MAY CONTAIN ERRORS OR OMISSIONS AND MUST BE INDEPENDENTLY VERIFIED BEFORE RELIANCE. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF AND RELIANCE ON THE SERVICE.

20. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL DYNASTY ECOM LLC, SOURCEFOLLOW, OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, LOST OR CORRUPTED DATA, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO US FOR THE SERVICE DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER. FOR LIFETIME PLANS, THE SPECIAL CAP IN SECTION 10(h) ALSO APPLIES, AND THE LOWER OF THE APPLICABLE CAPS CONTROLS. THESE LIMITATIONS APPLY TO ALL THEORIES OF LIABILITY, INCLUDING CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, AND STATUTORY CLAIMS, AND SURVIVE EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

21. Indemnification

You will defend, indemnify, and hold harmless Dynasty Ecom LLC, SourceFollow, and their officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or relating to: (a) your use or misuse of the service; (b) your Customer Content; (c) your violation of these Terms or any applicable law; (d) your infringement or misappropriation of any third-party right; or (e) any dispute between you and a third party, including other users or your team members.

22. Suspension and termination

We may suspend or terminate your access to the service, in whole or in part, at any time, with or without notice, if: (a) you breach these Terms; (b) your payment method is declined or a charge is disputed; (c) your use poses a security, legal, or operational risk to us or others; (d) required by law or by a third-party provider; or (e) your account has been inactive for twelve (12) or more consecutive months. Upon termination, your license to use the service ends immediately, all unpaid amounts become immediately due, unused credits are forfeited, Lifetime Plan entitlements terminate subject to Section 10, and we may delete your data after a reasonable transition period consistent with our Privacy Policy. Sections that by their nature should survive (including payment obligations, intellectual property, disclaimers, limitations of liability, indemnification, arbitration, and general provisions) will survive termination.

23. Binding arbitration and class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. You and we agree that any dispute, claim, or controversy arising out of or relating to these Terms, the service, or our relationship (each, a "Dispute") will be resolved exclusively by final and binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, except that either party may bring an individual claim in small-claims court if it qualifies. The arbitration will be conducted in the English language and, unless we agree otherwise, seated in Santa Fe County, New Mexico; it may be conducted by telephone or video for claims under $25,000. The Federal Arbitration Act governs the interpretation and enforcement of this section. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT DISPUTES WILL BE ARBITRATED ONLY ON AN INDIVIDUAL BASIS. CLASS ARBITRATIONS, CLASS ACTIONS, PRIVATE ATTORNEY GENERAL ACTIONS, AND CONSOLIDATION OF CLAIMS WITH OTHERS ARE NOT PERMITTED. If this class-waiver is held unenforceable for any claim, that claim will be severed and litigated in the courts identified in Section 24, but the remainder of this arbitration agreement will remain in effect. You may opt out of this arbitration agreement by sending written notice to info@sourcefollow.com within thirty (30) days of first accepting these Terms; the notice must include your name, account email, and a clear statement that you wish to opt out of arbitration.

24. Governing law and venue

These Terms and any Dispute not subject to arbitration will be governed by the laws of the State of New Mexico, without regard to its conflict-of-laws principles, and the federal laws of the United States. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 23, the state and federal courts located in Santa Fe County, New Mexico will have exclusive jurisdiction and venue over any Dispute, and you consent to personal jurisdiction there.

25. Changes to these terms

We may modify these Terms from time to time. When we do, we will update the "Last updated" date and, for material changes, provide reasonable notice (for example, by email to the address on file or through an in-app notice). Changes take effect on the stated effective date. Your continued use of the service after that date constitutes acceptance of the updated Terms. If you do not agree, your sole remedy is to stop using the service and, if applicable, cancel your subscription before the effective date.

26. General

These Terms, together with the Privacy Policy and the Refund Policy, constitute the entire agreement between you and us regarding the service and supersede any prior agreements on the same subject. Our failure to enforce any provision is not a waiver. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be reformed to the minimum extent necessary to make it enforceable. You may not assign these Terms without our prior written consent; we may assign them freely, including in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship. Notices to us must be sent to info@sourcefollow.com, with a copy, for formal legal notices, to Dynasty Ecom LLC, 325 Don Gaspar Avenue, Suite 300, Santa Fe, New Mexico 87501, United States; notices to you may be provided to the email on file or through the service. Headings are for convenience only. The English version of these Terms controls.